What do World Book Encyclopedias, the Sony Walkman, public pay phones, cassette tapes, floppy disks, Palm Pilots and manual typewriters have in common? OK, I realize it’s an easy question – they are all obsolete products. But the real question is why they became obsolete in the first place. You may be thinking, “Other more advanced products came along and replaced them.” True again. But why didn’t the makers of these products create newer and more advanced versions? And therein lays the dilemma. I’m going to make a sweeping generalization here to prove my point – and the individual situations may have been more complex than I am purporting. The bottom line – there was a failure to embrace change and a desire to embrace the status quo.
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