Audio Podcast 15 – The Royal Treatment

Click here to listen to Audio Episode 15 – The Royal Treatment

I’ll bet there are a million books that have been written about customer service. I even wrote one that was published in 1991 called The Customer Is King! How has customer service been for you lately? Have all of the books that have been written over the last 20-some odd years done any good? Is customer service any better today than in the past?

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