The Grateful Entrepreneur

When I was a young lad in my formative years there was a hard and fast rule set for my sister and me. As soon as the Christmas or birthday wrapping paper was discarded, we went to our respective rooms and began writing thank-you notes. It didn’t matter how insignificant the gift (or whether it was something we wanted) a thank-you note was written. And writing something like, “Dear Grandmother – thank you for the sweater you sent for Christmas,” was wholly insufficient. Mom expected something more in the order of, “Dear Grandmother – thank you for the lovely sweater you sent me for Christmas. I can’t wait to wear it at my upcoming band concert. I’ll send you a picture of me wearing the sweater after the concert. We miss you and wish we could see you more often.” And by golly, I wore that sweater at the band concert and sent a follow-up note with the photo.  

Our daughters were subjected to the same practice when they were young though I’m not sure that our grandchildren have adopted the ritual . . . which is unfortunate. It sometimes seems that expressing gratitude is becoming a lost art. I’ve written before about how living in gratitude makes our lives so much richer and rewarding. It opens the flow of positive energy that allows us to thrive in any situation. I’ve advocated for keeping a gratitude journal in which we write daily, making note of the various people and things for which we are grateful each day. I know that when I hit a rough spot in my life, focusing on that for which I am grateful always centers me and puts me back on track.

Here’s the thing. Entrepreneurs have endless reasons to be grateful. Who among us hasn’t been encouraged by someone along the way? Who among us hasn’t received a helping hand from a kind soul who selflessly made our way smoother? Who hasn’t been the beneficiary of opportunities that were created by someone else? Do we truly feel grateful for these actions, or do we take them for granted? Perhaps we have even rationalized a sense of entitlement . . . which would be unfortunate. “I know my company has assigned me some terrific projects that have been very helpful to my career, but I work long hours to make these projects successful.” What is not said (but maybe thought) is, “I don’t need to express gratitude to anyone because I go above and beyond to do my job.”

What is the proper way to express gratitude to others? First and foremost, it needs to be heartfelt. Simply going through the motions (like I did with my sweater letter) is not true gratitude. We need to think specifically about what others have done for us. This is where a gratitude journal can be helpful. It establishes a practice whereby we focus on our bounty – material or otherwise – and identify the source that facilitated it. This doesn’t take anything away from our own accomplishments. It simply completes the circle of gratitude. We acknowledge that source as well as being proud of what we ultimately accomplished.

When our gratitude is coherent with our head and our heart, we can offer an outward expression of it. Perhaps it takes the form of looking someone in the eye and telling them how much their support has meant and how appreciative we are. Maybe it’s a handwritten note of thanks. Possibly it takes the form of a gift of some sort. Regardless of the method, intentionality is the key and will be felt by the recipient.  

Learning how to be grateful and expressing gratitude to others is a practice that is critical to living an amazing entrepreneurial life. And I want to say thank you to my mom in heaven for instilling in me the foundational elements of gratitude.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The Modern-Day Entrepreneur

Are you an entrepreneurial leader? Leadership is such a broad topic that there are scores of books and blogs that focus on nothing else. Let’s scratch the surface by focusing on what leadership means in an entrepreneurial environment.

The modern-day entrepreneurial leader is humble. He or she happily gives credit to others for successes realized by the enterprise. By being comfortable in his/her own skin, this entrepreneur delights in shining the spotlight on members of the team who achieve and excel. He or she is also quick to take the blame if something goes wrong. And there’s no pointing fingers at team members who failed when this happens. This entrepreneur realizes that leadership is all about building other people up – not tearing them down.

The modern-day entrepreneurial leader is always aware of others with whom he or she is interacting. This entrepreneur acknowledges them and shows genuine interest in their wellbeing. Expressing gratitude and appreciation is first nature for this person. Regardless of another individual’s station in life, the modern-day entrepreneurial leader treats everyone in the same positive and uplifting manner. A smile, eye contact and a heartfelt “thank you” are equally extended to the barista in the coffee shop, the checker in the grocery store and the Fortune 500 CEO.

The modern-day entrepreneurial leader always eats last. This may occur literally at the company’s annual picnic, or metaphorically on payday. If a venture is struggling to gain traction and is short on cash, this entrepreneur will make sure everyone else on the team gets paid first. In some instances, this leader will even max out a credit card to bridge the gap until revenues from the enterprise provide the necessary cash to keep going.

The modern-day entrepreneurial leader is strategic. He or she understands the difference between strategy and tactics and works tirelessly to refine a winning strategy. This strategy is then communicated effectively to each team member who understands exactly how they fit in with the organization and what their roles and accountabilities are. The entrepreneur spends more time working “on” his/her business than working “in” it.

While being strategic, the modern-day entrepreneurial leader isn’t afraid to get his/her hands dirty either. If there’s a job to be done and no one to do it, this leader jumps in to fill the gap. This could mean anything from answering a phone on the switchboard, making a sales call, spending an hour on the production line (because the individual normally assigned suddenly became ill), to cleaning snow off the front entry stoop. The entrepreneur never believes that any of these tasks are “beneath” him or her.

The modern-day entrepreneurial leader is a visionary. He or she can clearly articulate the organization’s vision in a way that is understandable to all involved. And this leader is constantly looking at the industry, the enterprise, and the customer to find new ways to innovate. The result may be the creation or refinement of products and services as well as ideas for streamlining the way those products and services are delivered.

The modern-day entrepreneurial leader understands the value proposition and can differentiate his or her products/services. This can be a major problem for businesses at all stages of the lifecycle. A muddled approach to the value proposition can lead to confusion and apathy in the marketplace. This leader makes certain that the benefit of his/her products or services is very clear to the customer, and it’s easy to see that such benefits are significantly greater than with competing products or services.

Finally, the modern-day entrepreneurial leader is the leading advocate of core values for the enterprise. He or she is always modeling them and high-fiving team members who do the same. These core values aren’t window dressing, but instead are foundational elements for the daily operation of the organization. This leader is also laser-focused on building a strong and positive culture. There is a realization that having the right team members on the bus is paramount and the entrepreneur works tirelessly to ensure that individuals who are not a cultural fit are excused from the enterprise. Further, each team member always knows where he or she stands from a performance perspective. This leader does not use blunt honesty that could harm morale. Instead, he or she practices the approach of warm candor where a team member understands where improvement is needed without being destroyed in the process.

The modern-day entrepreneurial leader is the complete package. He or she is humble; easily expresses gratitude; puts his/her needs secondary to other team members; is strategic; isn’t afraid to get dirty hands; is a visionary; understands the value proposition and is the leading advocate for core values and culture.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

Overflowing

We entrepreneurs have much for which to be grateful. As I write this at the beginning of 2018, what better way to start a new year than to express gratitude? We have been blessed with so much and it’s helpful and healthy to reflect on these blessings.

I am grateful for my wife of more than 44 years and all of her love and support through the peaks and valleys of our lives. I am grateful for our daughters and how they have become great mothers to our three beautiful grandchildren. I am grateful to my son-in-law for the way he has become a terrific father. I am grateful to my parents who chose me through an adoption process and gave me an amazing childhood. I am grateful to my sister for so many things, but especially the way she cared for our mother before she died. I am grateful to our many friends who have joined us over the decades in countless moments of laughter and joy.

I am grateful that I learned to play the piano when I was young for it paved the way for me to type and be very efficient on the computer keyboard today. I am grateful that my parents helped me become a disciplined young man through many hours of piano and clarinet practice, as well as assigning me family responsibilities and holding me accountable accordingly. I am grateful that I was able to play basketball as a youngster and for the various summer jobs that taught me how to work hard and save money. I am grateful for having the opportunity to be a Boy Scout and all of the experiences that led to my Eagle award. I am grateful for having grown up in a small college town that was safe and offered a myriad of productive activities for a young person in the 1950s and 1960s.

I am grateful to my partner who gave me the opportunity nearly 43 years ago to become a part of a quality organization, and then let me spread my wings and soar. I am grateful to my other partner of nearly 22 years who has taught me empathy and understanding. I am grateful to the other senior leaders of our various companies who are helping to build a strong and sustainable culture. I am grateful to the hundreds of team members who advance our cause every hour of every day. I am grateful for the opportunity to use our platform to create and innovate. And I am grateful that our entrepreneurial endeavor has allowed me to live my “Why” which is to make sense of complexity.

I am also grateful for my physical health and the fact that I have few maladies for a person my age. I am especially grateful to each of my health care providers who have supported me in achieving great health. I am grateful that I have all of my mental faculties which enable me to read, write and think about the wonderful world in which we live.

I am grateful for having the honor of helping a number of mentees grow their businesses over the years. I am grateful for being invited to serve on different boards and various search committees. I am grateful for the young people who have participated in a university teacher’s scholarship program that my wife and I started in 1999. Many of them have now gone on to touch the lives of so many others as teachers.

I am grateful for having been able to earn an income that has provided a comfortable lifestyle. I am grateful to be able to travel throughout the country and abroad. I am grateful for my various hobbies including publishing this blog and recording a podcast – and of course I’m grateful to each of you who reads and listens.

I am grateful for my positive and optimistic outlook on life. I am grateful for my resilience and perseverance. I am grateful to be able to say that I have no real regrets, nor have I ever done anything to intentionally hurt someone else. I am grateful that I have a strong moral compass and that I can continue to explore my spirituality. I am grateful to all of the men and women who have sacrificed their lives for my freedom and for all of the first responders that stand ready to assist when needed.

My list could go on and on, so please don’t take offense if I didn’t make reference to you. It’s exhilarating to become immersed in gratitude and realize that our lives have been shaped by so many other people. I’m betting that you could also identify much for which you are grateful. To that end, let’s all be grateful for a Happy New Year!

You can also listen to a weekly audio podcast of my blog. What you hear will be different than what you read in this blog. Subscribe on iTunes or wherever you get your podcasts. You can also click on this link – Click here to listen to Audio Episode 78 – Oatmeal on the Floor.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.