I grew up in an age where the hero of the day was a cowboy or someone like Superman. I think my favorite was a character named Paladin played by Richard Boone in Have Gun Will Travel TV western series that ran from 1957 to 1963. Paladin wore a black hat, but he was definitely a good guy. He took care of the bad guys with his cunning and his fast gun. He wore a stoic expression and generally solved the problems he faced by himself. You never saw him flinch. There were no high fives; no fist bumps; no complaints, and he was always the gentleman. Many of us grew up idolizing macho heroes of this sort.
Paladin is a wonderful metaphor for today’s entrepreneur. How many of us take the “never let ‘em see you sweat” approach and soldier on to the finish line regardless of the obstacles we encounter? I know that I certainly have felt responsibility for the hundreds of employees and their families that are integral to the success of our companies. And as a result, there have been times when I have sacrificed mightily to make certain that my colleagues are safe and secure. After all, isn’t that what a leader is supposed to do?
We entrepreneurs often spend more time working in rather than on our businesses. I will stand at the head of the line to admit that in the past I handled things that others could have been doing because I a) wanted to set a good example, b) figured that I could get it done more quickly than showing someone else how to do it, or c) wanted it done properly. After a while I began to wonder why everyone stepped back and let me do these things not realizing that the example I was setting was encouraging people to believe that I would handle it! I suppose at the time that there was a feeling of indispensability on my part. I needed to be in the middle of things to pave the way to victory.
So, what did I learn following this path? I learned that no one saw me as “the hero.” They became reliant upon me and they also felt that I did not have confidence in them. Apathy became a real problem. The quality of work slipped because the “Lee will fix it – he fixes everything” syndrome was in full swing. I was burning out and not having as much fun as I had in the past.
As I’ve gotten older I’ve come to realize that if I really care about my team members and their families – and I really do – the most important thing I can do for them is to create a sustainable organization. Companies where the founder or key principal micromanages everything and strangles everyone are doomed to die when the leader retires or dies. I cannot bear the thought of that happening to the people I have worked with for decades. My solution has been to develop a culture of empowerment and coaching. I now spend time helping my teammates learn how to fish as opposed to doing the fishing for them. It is my responsibility to hold the vision for our companies, but that has become a shared vision rather than just my vision. Delegation is a key element to sustainability and all team members now have clearly defined roles and accountabilities with training and resources devoted to helping them succeed.
Heroes come from the battlefield or burning buildings and not from the boardroom. Sharing responsibility is the best way to create a sustainable organization.
This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.