Yin and Yang

Posted on November 30, 2014 by anentrepreneurswords

Plans are only good intentions unless they immediately degenerate into hard work – Peter Drucker (management consultant, author and educator).

Good intentions aren’t enough. People have good intentions when they set a goal to do something, but then they miss a deadline or other milestone – Harvey Mackay (businessman, author and syndicated columnist).

Good intentions never change anything. They only become a deeper and deeper rut – Joyce Meyer (author and speaker).

I have low tolerance for people who complain about things but never do anything to change them. This led me to conclude that the single largest pool of untapped natural resources in the world is human good intentions that are never translated into action – Cindy Gallop (advertising consultant).

Each and every one of us has intentions; and most likely they are good intentions. But there must be another component to “intention” for there to be success. This component is a counterweight of sorts. It’s the yang to the yin. Without commitment good intentions never come to fruition. We’ve talked before about execution and how specifically we act. But before we can take action we must install the middle step of commitment. If we have good intentions and try to take action without commitment, we’re likely to fail.

Commitment embodies obligation, responsibility and dedication. Let’s suppose that I set an intention to exercise every day for at least thirty minutes. So far so good. Then I plunge into exercise activities the next morning and the morning after that. Wow – now we’re cooking! But wait, the third morning I struggle to get out of bed and decide to skip the exercise routine; besides, I have an early breakfast meeting that would probably have shortened the amount of time I could spend on the treadmill anyway. Then the next morning I have another excuse and so on. What was missing here? Why didn’t I follow-through on my good intentions? Very simply, I lacked commitment.

Understanding how to link intentions and sustainable action through commitment may seem elusive. There are two foundational elements to commitment. The first is what I call an “A ha” moment. This is when something in our mind clicks – where all the pieces fall into place – and our intentions make perfect sense. I’m not really going to commit to an ongoing exercise program until there’s a meaningful reason for me to do so. Of course I know that I want to be healthier, but that’s not enough. Why do I want to be healthier? My “A ha” moment came when I realized that my oldest grandson needed me to be in his life for the long haul. At that point, being healthier had a much more important purpose to which I was willing to commit. Often it’s easier to make a commitment when someone else needs us to be committed.

The second foundational element to commitment is that of accountability. Sure, we can be accountable to ourselves, but unless we have tremendous self-discipline this isn’t always easy. If we feel an obligation to others for some reason, then we can be accountable to them for that which we commit. In my case the reason I’m committed to an exercise program is to be alive and supportive of my oldest grandson. And thus I’m accountable to him for this commitment. If for some reason I don’t feel in the mood to exercise, I see his innocent young face in my mind’s eye and it isn’t hard to kick into gear and follow-through with the necessary actions.

Intention and commitment are necessary before we can take action. Making a commitment to another person and being accountable to that person helps to ensure that we follow-through and translate our intentions and commitment into action.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

Not-My-Job-itis

Posted on November 23, 2014 by anentrepreneurswords

I stopped at the grocery store the other day to pick up a few small items. I didn’t need a cart – only a small hand-held basket, but there were none at the front door as there usually are. I found a store employee who was wiping off a self-checkout monitor and asked her where I might find a basket. She walked with me past several of the checkout stands until she found a basket that I could use. This woman was very friendly and helpful which left a positive impression with me.

The day before my grocery visit I was on an aircraft preparing to fly back to my hometown. In the row next to me were two seats without seat cushions. After a short delay a maintenance person for the airline arrived and installed new seatbelts for each seat. Then he left. The seat cushions still were not re-installed. After another delay, a supervisor showed up and surveyed the situation. Then yet another airline employee came and cleaned the seat bases and then repositioned the seat cushions.

Both examples cited seem relatively innocuous except for one thing. In each case the employees had a serious case of Not-My-Job-itis. The grocery store employee did not bother to tell a manager that there were no baskets at the front door. She was helpful in finding a basket for me, but apparently it wasn’t her job to see that the lack of baskets didn’t become a problem for the next customer (and when we left the store there still weren’t any baskets to be seen). In the airline situation the maintenance technician wasn’t able to clean the seat base – this evidently was someone else’s job. How easy it would have been for the technician to have installed the seatbelts, cleaned the seat base and repositioned the seat cushions.

Not-My-Job-itis causes inconvenience for customers. It causes inefficiency for the company which may indirectly result in higher prices for the customer. In an entrepreneurial environment Not-My-Job-itis is toxic and undermines the culture we are trying to create. One large company that seems to get it is Southwest Airlines. At the end of each flight I watch the flight attendants don latex gloves and move from row to row cleaning out seat pockets and preparing for the next flight. I’ve even seen pilots do this as well. Many old-line large companies are afflicted with Not-My-Job-itis as a result of union work rules. Non-union companies should avoid this malady at all costs.

As entrepreneurs we need to set an example for our team members. Whenever possible, we should pitch in and help our team with whatever functions need to be performed. When I walk through our corporate office and see a piece of trash on the floor, I bend over and pick it up. I see others do this as well. When I visit one of our apartment properties during a snowstorm, I won’t hesitate to grab a snow shovel or a broom to help clean the sidewalk. As the CEO is this my job? You bet it is! My job is to meet the needs of our customers and to be a role model for our team. If I’m not “too good” to shovel snow, then no one in our organization should be either.

The benefits of eliminating Not-My-Job-itis are many. And there is no downside to it. Our customers are the winners when we teach others that we are never too important to provide assistance wherever it may be needed.

Fortune Telling

Posted on November 16, 2014 by anentrepreneurswords

How would you like to be clairvoyant? Think about how amazing it would be to see into the future. Maybe you could even take your act to Vegas or have a television program of your own. Well, I’m here to tell you that you can develop a strong sense of clairvoyance. And as an entrepreneur it will serve you well in your business endeavors and in your life.

What I’m really talking about is the ability to think several steps ahead – I call it logical sequencing. I have a theory that our thoughts and actions have a natural rhythm and follow a pattern of some kind. Understanding this rhythm or pattern enables us to predict what will follow in each step of the process. Assume the following simplistic example. A mother sees the cookie jar on a shelf in the kitchen and she also sees her small son looking at the cookie jar. She immediately concludes that her son is going to want a cookie. Based upon her past experience with the lad, this is a reasonable conclusion and he does not disappoint. He looks around and notices his mother is not in the room. He also knows that he just asked for a cookie a few minutes ago and was told he could not have one. The determined child is enterprising and drags a chair to the counter but realizes that he still can’t reach the shelf. Then he sees a large ball on floor and puts it on the chair presumably to provide an added boost to the cookie jar. You know the rest of the story.

The mother obviously knew that this scenario was not going to end well. We’ll also assume that she intervened to avoid a trip to the emergency room because she could predict the outcome with great certainty. Yes, this is an overly simplistic scenario, but it demonstrates the point I’m making. Now, let’s translate that into a more complex business situation.

Assume that we own a small manufacturing operation with 20 employees. We’ve had a problem with shrinkage – the copper that we use in our manufacturing process is disappearing. Our general manager has decided to crack down and conduct random frisks of employees at the end of each shift. He requires each employee to sign a consent form agreeing to this procedure. Will this solve the problem? Maybe. Could it cause other problems? Most likely. A logical sequencing approach might have allowed for a different solution that would not cause problems.

In our hypothetical example the general manager was simply reacting out of frustration to a serious issue. Instead, he would have been better served to create a decision tree. He would have realized that if he took Step A, he might expect Result A to ensue, which could then cascade to Result B and Result C. Result A might have been all of the employees feeling that they are being unfairly accused of being dishonest. Result B might have been a growing resentment by the employees of the GM, and Result C might have been five of the employees quitting because they don’t want to work for a company that doesn’t trust them.

By using a logical sequencing process and creating a decision tree, we can anticipate the politics of a situation; how people are likely to feel about certain actions, and what the impact of our decisions might be. As entrepreneurs we may make such decisions in a reactive or expeditious manner without fully exploring how the various ramifications may unfold. As you read this you may be thinking, “Master of the Obvious!” But you would be amazed at how many decisions are made in society today where little or no thought is given to the ultimate outcome.

When we adopt a calm and measured approach to making decisions and taking action, we have a greater chance to succeed. Using logical sequencing to predict outcomes can greatly support this process.

WUONPS

Posted on November 9, 2014 by anentrepreneurswords

Have you ever found yourself in what I call a “wired-up overwhelmed near-panic spiral – WUONPS?” You wake up at 3:30 AM with this gnawing feeling – you’re not worried about anything in particular, but that feeling is there. You can’t go back to sleep so you get up and make some coffee. You surf the internet while drinking three cups of coffee. Then you hit the drive-through at Starbucks on the way to work and get a Triple Frappasomething with an extra double shot of cappuccino. It’s been consumed before you reach the first stoplight. By the time you arrive at the office the feeling is welling up. With few more cups of coffee, a glance at 75 new e-mails and a minor crisis dropped in your lap, you’ve now reached the pinnacle of WUONPS. Oh, and it’s only 8:11 AM. What to do?

The first step is to recognize the state that we’re in. The quicker we can do this the faster we can move toward resolution. When we push on without stepping back our feelings cascade and we end up in a spiral. In aviation parlance, we’re now in full-fledged crash and burn mode. When we recognize that we’re headed into WUONPS we need to stop what we’re doing IMMEDIATELY. Then we need to go and find a quiet place for decompression.

Once in our quiet place it’s important to sit with our feet flat on the floor and hands in our lap with our eyes closed. We take a deep breath and let it out slowly. We do it again and again. Focusing on our breathing is a sure-fire method of calming ourselves. Deep breathing delivers increased amounts of oxygen to the brain. Livestrong.com says this: “Breathing slowly and mindfully activates the hypothalamus, connected to the pituitary gland in the brain, to send out neurohormones and trigger a relaxation response in the body. The hypothalamus links the nervous system to the endocrine system, which secretes the hormones that regulate all activities throughout the body.” Scientific explanation or not, this process definitely works.

Once we have begun to “unwire” through deep breathing, we might undertake the ROY G BIV exercise. ROY G BIV is an acronym for the seven colors of the rainbow – red, orange, yellow, green, blue, indigo and violet. In our mind’s eye we see each of the colors of the rainbow traveling from the center of the earth through the bottom of our feet, up our leg, across our midsection, down the other leg and back to the center of the earth. We do this slowly and intentionally with each color of the rainbow. The purpose of ROY G BIV is to ground ourselves. I know that when I’ve been in a state of WUONPS, I have a weird free-floating out-of-control feeling. ROY G BIV eliminates this feeling.

After spending ten or fifteen minutes deep breathing and grounding ourselves we are now ready to move back into the day. But first we should review our goals and objectives for the day. We spend a few moments with our “To Do” list and make sure we are clear on what we intend to accomplish for the rest of the day. Then we move forward with a new purpose and a new attitude. And . . . we avoid any additional caffeine for the rest of the day. We can also eliminate WUONPS altogether if we exercise regularly (daily for me); limit our consumption of caffeine, and maintain a daily practice of meditation or quiet time.

Recognizing WUONPS is critical. Breaking the spiral with deep breathing and ROY G BIV is paramount. Recommitting to the day with a clear understanding of what we intend to accomplish puts us back on the calm and productive path we desire.

Worldly Serious Lessons

Posted on November 2, 2014 by anentrepreneurswords

Indulge me with this blog posting. The 2014 World Series has just concluded and was one of the most exciting I’ve ever seen. It truly kept us on the edge of our seats until the last out in the bottom of the ninth inning with a Kansas City runner on third base who could have tied the game. Even though my Kansas City Royals did not prevail there are some excellent baseball metaphors that translate into some wonderful entrepreneurial lessons.

The MVP of the World Series was the Giants ace pitcher, Madison Bumgarner. Even though I’m a Royals fan I marveled at this cool, calm and collected 25-year old phenom. He pitched in three games during the Series and limited the Royals to nine hits, one run and one walk in 21 innings. Folks, this is called differentiation. There is no doubt that Bumgarner was the difference maker in the World Series for San Francisco. As entrepreneurs we increase our odds for success the more significantly we can differentiate our products or services.

The 2014 Kansas City Royals are a young team. There are no superstars in this bunch. The Royals didn’t even win their division, making the playoffs instead as a Wild Card entrant. They beat the Oakland Athletics in the Wild Card game; then swept the Los Angeles Angels and Baltimore Orioles to win the American League pennant. A lack of superstars also meant a lack of big egos and prima donnas. The result was a group of young men bonding together as a real team. This was most evident when one of the top hitters took it upon himself to lay down a sacrifice bunt to advance a runner when the Giants least expected it, rather than trying to hit it out of the park. Entrepreneurs succeed more often when we function in a true team fashion rather than as lone wolves.

While I’m gushing about my Royals, let me add another dimension about this team. It was evident that these guys were having fun. Game after game we saw scenes of players laughing, joking and genuinely enjoying themselves. Some of the players Tweeted where they were going to party after the games and bought thousands of dollars of drinks for their fans. What is the point of being an entrepreneur if we can’t have fun doing what we do? I’ve talked to a number of entrepreneurs who appear to be successful but are miserable. This is a dangerous “crash-and-burn” formula.

Finally, it was fascinating to observe the focus displayed by Giants and Royals players alike. When the focus was lost there were strikeouts, errors and walks. When the focus was maintained it was a thing of beauty. There were spectacular catches all over the field. Tough pitches were turned into base hits. Base running was exquisite. In the entrepreneurial world we know the importance of focus. If we “scatter our fire” we strike out more often than not. But when we focus, we create a special energy that serves to deliver the results we want.

Baseball is a sport. Entrepreneurs play for keeps. At the intersection of the two is differentiation, functioning as a true team, having fun and maintaining focus. Play ball!

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Monthly Archives: November 2014