The Urgently Patient Entrepreneur

We entrepreneurs are a pretty restless bunch. Most of us have an ultra-high sense of urgency. I know that I certainly fall into this category. I plead guilty to always wanting things to happen a lot faster than they do. And I do realize that this creates a level of stress for the people I work with. But I’m also one of the most patient people you’ll ever meet. Huh? Does this seem like a complete contradiction? Let me explain.

My urgency meter moves quickly into the red zone when I encounter bureaucracy or if there are delays in implementation. I guess I feel like we’re all living on borrowed time and there’s a lot I want to accomplish before my time is up. Thus, anything that wastes time or energy causes anguish for me. Recently I worked with a state agency on a particular matter that took two months to finally resolve. I had a pleasant conversation with the government employee and suggested that there must be a faster way to resolve the matter. She explained that two months in government time is “lightning speed.” Unfortunately, she’s probably right. In the private sector the matter would have been handled in a matter of days or perhaps even hours. Fortunately, I have a great relationship with the head of this agency. I went on to work with him and his team to create a more expedited way to deal with issues of the kind I encountered.

Here’s a key point. My sense of urgency is with the process. I want things to be efficient. I want things to be cost-effective. I want the way something is accomplished to happen quickly. In my world there’s no place for analysis-paralysis or indecision. We don’t need a committee to make decisions. It’s important to get input from different members of the team and their buy-in is critical. But someone must then step up, take charge and lead. Poor communication is a killer of initiative and creates bottlenecks. If communication isn’t clear and concise, time is wasted when clarification is sought. All of this is process related.

I said I’m a patient individual as well as having a high sense of urgency. Here’s another key point. I am patient when it comes to results. I’m in the type of business where results don’t materialize overnight. I have come to realize this after more than 49 years in the trenches. My philosophy is that if we take care of the basics and fundamentals through well-designed systems and processes, the results will take care of themselves. I can wait months or even years for the results because that’s often what it takes.

Here’s an example of what I’m talking about. Suppose you and I are farmers. We must get a crop in the ground by date certain or we’ll have to wait an entire season to plant again. We know the steps that must be taken. The soil must be tilled, the seeds drilled into the furrows and covered, fertilizer must be applied, and the crop must be irrigated. We’re racing the clock to get in and out of the field. There’s no time for a committee to decide what crop we’re going to plant and where, when or how we’re going to plant it. We work our process with precision and complete the planting with days to spare. Now we wait patiently for the crop to grow, nurturing it as required by our process until it’s ready for harvest.

We can have a high sense of urgency and be patient, all at the same time. Our urgency lies with developing and implementing an efficient process, and our patience comes in waiting for the results.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The Adaptable Entrepreneur

Major league baseball pitchers throw some amazing pitches. Their repertoire includes the breaking ball, changeup, forkball, screwball, slider, curveball, knuckleball, four-seam fastball, split-finger fastball, cutter, sinker, two-seam fastball and probably some other customized versions of all the above. These pitches range in speed from 70+ to over 100 miles-per-hour. How a batter can even see a pitch that is screaming in at speeds above 90 and dancing all over the place is an incredible feat. And the fact that such pitches can be hit for home runs is even more stupefying. How do they do it?

Major league batters expect to adapt. They know that they are going to see a wide array of pitches that are surgically placed in different locations in the general area of home plate. Thus, every at-bat requires them to adapt to a host of variables. Top-flight big leaguers have an uncanny knack for successfully adapting their vision and their swing to hit the ball and get on base. They go to the plate knowing with absolute certainty that they must be able to adapt, or they will strike out, fly out or ground out.

As entrepreneurs we would be well-served to study successful major league baseball players and observe how they adapt. Sometimes they shorten their swing. At other times they become supremely patient. They may try and push the ball to the opposite field; they may bunt, and they might also time their swing to pull the ball. All of this happens within a split second.

We entrepreneurs often work hard to create elaborate strategies and backfill with a host of tactics. We plan and we create extensive systems and processes. All are absolutely necessary to succeed. But sometimes we forget that we must expect to adapt. There is nothing negative about holding this expectation. The game plan provides a roadmap for us to follow, but it doesn’t account for every possible instance where we may need to be flexible.

With the disruption caused by COVID-19, our ability to adapt was tested more than ever before. Businesses were turned upside down along with the rest of our lives. Having a playbook was important but being able to turn on a dime and act entrepreneurially was critical to adapting to a bizarre situation at the time. Over the years I’ve tried to muscle my way through a plan that I was convinced was the only way to go. Most of the time it led to failure or at least results that were less than stellar. I realized that I was being resistant to adaptation.

What I wish I had understood at the time is that the need to adapt can offer some incredible opportunities. And my resistance caused me to miss those opportunities. It’s easy to say, “OK, I have a plan and undoubtedly something will knock me off-course.” What goes unsaid is the thought that, “Then I’ll do whatever it takes to get back on-course.” But what if we had a mindset of expecting the need to adapt and actually turning it into a desire?” Think about all the wonderful inventions that have occurred in the past. If you’ve ever read the story of Steve Jobs, you’ll know that he was a master of adaptation. Through his flexible nature he embraced the chance to make changes to the iPhone and the result was, “WOW!” It’s well-documented that the initial vision for this technology would not have been nearly as phenomenally functional as what was eventually developed.

When we rejoice at the prospect of adapting our ideas, our creativity increases exponentially. Then we are positioned to achieve greatness in whatever we choose to do.

 This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The Second Place Entrepreneur

I was talking to a woman a few years ago who told me that she had interviewed for a position that she really wanted but came in second. Her statement got me thinking that sometimes second place is the best outcome. We’re conditioned that winning is the only outcome for which we should strive. After all, who runs a race with a goal of coming in second? But what if second place really turns out to be first place? Let me explain.

I have always believed that there’s always a reason that things work out the way they are supposed to. It’s not fate – it’s simply the way the world works. Here’s my story. When I was about to become a newly minted college graduate, I interviewed for a job managing a shopping center in a medium-sized Midwestern city. I pulled out the stops to prepare for the interview and dazzled the owner’s representative with my charm and good looks because I had no experience! But alas, the owner opted to hire someone else that did have experience. Naturally I was disappointed. But had I won that job, who knows where my career path might have led? Instead, I have been blessed with the most incredible opportunities to live my passion over the past 49+ years. In the end, I definitely ended up in first place!

Some may see this as a Pollyanna sort of mindset. After all, who really thinks that they’ve won when they’ve lost? But there’s a method to this madness. The key is to truly believe the notion that something better is always in store for us. When we succeed, it’s a reflection of this reality. When we are unsuccessful it’s a signal that what we wanted wasn’t meant to be . . . because we’re destined for something better. If we doubt that the latter is true, then it’s highly unlikely that we’ll experience that “something better.” We all know the power of the mind. And yes, it’s powerful enough to block and deny positive outcomes when we aren’t open to all possibilities.

It’s hard not to be disappointed when we take second place. But with practice we can learn how to quickly replace the feeling of disappointment with feelings of excitement and anticipation. I’ve reached an interesting point in my life. When I expend extreme effort, work smart and am innovative but still come up short, my heart pounds a little faster and I think to myself, “OK, something pretty amazing must be in store and I can’t wait to find out what it is.” I may even work with some positive affirmations at this point to ensure that I am open and receptive to however the script is about to be re-written.

Here’s a current example of how this worked for us. My wife and I spend a lot of time in Florida (where it’s much warmer than in Kansas City). Years ago, we decided to stop renting and purchase a condo. We found what we thought was the perfect unit and made an offer which was countered by the seller. We submitted a counteroffer to the seller’s counter and then heard nothing. I was certain that another buyer had emerged, which turned out to be the case. But rather than being disappointed, we chose to truly believe that something better was about to happen. And boy did it! A magnificent unit we had previously seen in another building came back on the market. Right after we had initially looked at this unit it went under contract. Apparently, the buyer backed out at the last minute, and we quickly bought the unit. It has exceeded our wildest expectations. Had we wallowed in despair over the first unit we didn’t get, I’m absolutely convinced that we wouldn’t have connected with the unit we ended up purchasing.

By being open and receptive that something bigger and better is waiting to be revealed, our losses can become spectacular wins. Clearly there is no downside to embracing this mindset.

 This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The Entrepreneur Under Siege

Consider this. One of your key employees just gave her two-week notice. Your company didn’t win a major contract for which it was bidding. The vice-president of production just informed you that delivery of a key component for manufacturing a product that is 30% of your sales has been indefinitely delayed. Your company website was hacked last night and decorated with cyber graffiti. Cash flow is a bit tight right now. Oh, and you haven’t been able to squeeze in a workout for a week. How does all of this feel right about now? Certainly, being under siege might be one way to describe it.

Let me assure you that similar situations like this are experienced by many entrepreneurs every single day. Perhaps some of it is preventable. But more importantly – how do you handle it? Are you able to stay calm, smile and find your way through the minefield? Or is it meltdown time and maybe a visit to the local tavern after work? The key is how we choose to view and respond to such events. If we see all that I’ve described as a crisis, then we may react with fear and panic. However, if we simply see this as a “Confluence of Events,” we may be a bit more sanguine about it. Let’s look at some of the reactions I’ve witnessed over the years when I see entrepreneurs encounter a “Confluence of Events.”

  1. The Beginning of the End – those who go here lay awake at night conjuring images of complete and total disaster and destruction. They are convinced that their company is going down the tubes; they’ll personally go broke, and they’ll end up living under a bridge. They go to the office and try to slug it out, but they have this feeling of impending doom. Sometimes this becomes a self-fulfilling prophecy.
  2. Deny and Hide – others utilize the Deny and Hide approach. They refuse to acknowledge that something needs to be done and go play golf, take a “business” trip or find some other distraction. Rather than face the issues at hand, they rationalize their reaction by positing that “others need to step up and show leadership” to solve the problems.
  3. Focus, Focus, Focus – I’ve watched leaders with the best of intentions sharpen their focus . . . in over-the-top ways! They tend to jump in and micro-manage a particular situation to the exclusion of everything else that is occurring. By plunging in this way, they believe that they are being productive – except that the rest of the issues that need solving are languishing.

These are just three of the reactions I’ve observed, and each demonstrates the classic fight or flight response. There is another way.

When the “siege” begins, and a Confluence of Events is in sight, the first thing we can do is take a deep breath. Seriously. Spending several minutes to become quiet will help clear the mind. There’s plenty of time to deal with the issues at hand and becoming centered will make the process easier. Next, we write down the specific facts surrounding each challenge that we’re facing. This helps move us away from dwelling on the emotional elements. I’ve found that when I push out emotion, things generally aren’t as bad as they seem. Finally, we map out how we are going to tackle each situation that is contributing to our Confluence of Events. We identify the priorities and start working our way through them. At no time do we feel victimized or defeated. We show leadership by maintaining an even keel and demonstrating that no matter what the situation, there’s always a resolution.

A confluence of problems in our business and personal lives may seem insurmountable. Avoiding a siege mentality begins with remaining calm and unemotional. Then we’re able to methodically and successfully work through or around the obstacles we are facing.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The Cold Calling Entrepreneur

My cell phone rang the other day. The person on the other end started by introducing himself but did not speak clearly so I couldn’t catch his name. He immediately launched with a hearty, “Mr. Harris, how are you doing today?” This sort of greeting is always a warning signal for me that someone is going to try and sell something. Being a polite person, I responded by saying that I was fine. Before I could say anything else, he began reading from his script. He was peddling the most amazing product since the invention of the light bulb, and it was going to save me millions of dollars . . . or something like that. This guy literally filibustered for more than 30 seconds without taking a breath. He obviously had a lot of practice doing this.

Does this sort of old school cold calling really work? Perhaps it does to a point, but I question whether it is the most effective approach. Let’s examine all the ways I found this conversation to be off-putting. #1 – Failure to speak clearly – the fact that he spoke so fast that I couldn’t understand his name was certainly not the right way to get started. #2 – Cliché greeting – asking how I was doing is incredibly trite and inauthentic. #3 – No need-determination – this was at the heart of his ineffective approach. He arrogantly assumed that I needed his product or service and made no attempt to validate this assumption. #4 – Reading from a script – I had no confidence that he understood what he was supposed to be selling. After listening to him tout his product for a while I finally interrupted him and said, “I’m not interested, thank you.” And then I hung up. I wonder how many times this happens to him every day.

This type of cold calling utilizes a classic high-pressure technique, and I’m surprised that in today’s business world there are still companies (and salespeople) who use it. Cold calling can be a thankless task yielding poor results except for a high degree of discouragement. Cold calling should be less about the product or service we are selling and more about building and collecting relationships that we can serve. The problem is that many companies still expect salespeople to meet quotas and apply extreme pressure to sell, sell and sell. The alternative (and much more effective) approach is to call without making any attempt whatsoever to sell anything. Instead, the call is to introduce oneself and build a rapport with the customer. This process includes attempting to understand how the customer does business and to identify his points of pain.

I would begin a call like this by indicating that I’m not calling to sell anything. This statement is usually somewhat disarming and increases the chance for a customer to stay on the phone. Instead, I’m doing some research to learn more about how customers are dealing with a certain issue. If my product is inventory management software, I’m going to ask open-ended questions that get the customer to talk about what problems he might be experiencing with his current inventory management system. And I’m going to carefully listen to his responses and ask pertinent follow-up questions based upon what he has told me. I will not read from a script. Once I have a greater understanding about my prospective customer and his needs, I’m going to thank him for his time and hang up.

I’ll follow up with a handwritten note expressing appreciation to the customer for his time. Very few people write notes anymore. I won’t send it by e-mail because I won’t stand out as much. I may wait several days and send him something relating to the conversation we had – perhaps it’s an article that is applicable to his situation. But I’m still not selling him anything. Instead, I’m working to build a relationship. By the time I call him again, he knows who I am. And there’s a reasonable chance that I’ve differentiated myself from the high-pressure cold callers he hears from every day. When I finally call him days or even weeks later to help him buy my product, it’s now a warm call.

Effective selling isn’t about the product we’re pushing. It’s all about the customer and his or her needs. And while this premise seems so basic, it’s not practiced extensively. Thus, when we take the personal approach rather than the product approach, we have a real opportunity to stand out from our competition.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The “When” Entrepreneur

The minister in church one Sunday talked about his anticipation of future events and it got me to think about the subject in a different way. How many times have you heard someone say, “I’ll be happy when . . .” or “I’ll have plenty of money when . . .” or “I’ll have more fun when . . .”?

As a classic Type A entrepreneur, I tend to focus on the future. Oh, I do live in the now, but I am constantly thinking about the next steps in building my businesses. But it goes beyond that. If I am going on a trip in a few days I’m thinking about what all will be involved in the travel process. I’m thinking about what I’ll do when I get to my destination. Once I’m on my trip and have reached my destination, I think about where we’ll eat dinner or an event that we’ll attend. I don’t think that it’s necessarily a bad thing to be planning ahead though I can easily flip over into the realm of obsession with planning. What’s more problematic is when the thinking ahead becomes the “When Affliction.”

The When Affliction manifests in several ways. It can occur when we are so focused on thinking about something that is to happen in the future that we don’t pay close enough attention to something critical that is happening right now. This is the perfect environment for mistakes to be made. The other day while driving I was so engrossed in thinking about an upcoming meeting that I nearly caused a wreck. I was changing lanes, turned on my blinker and quickly looked over my shoulder. There was a car in the other lane – I know I saw it – but it didn’t register as I pulled over anyway. Horns blared and my heart leapt into my throat. My focus on the moment was blinded by my focus on the future.

The When Affliction can have us so wrapped up in getting past the next milestone that we are unable to truly appreciate what we are experiencing in the process of getting there. So, here’s a question. How many magical moments do we miss with the When Affliction? I remember our youngest daughter’s wedding many years ago. It was a splendid affair and one where I was truly present every second of the day. I simply allowed myself to be swept up in the pomp and pageantry that is often woven into such an event. Not once was I contemplating a future action. And I can treasure the memories because I really was a part of making them. There are so many other things I don’t remember about what has happened in my life because I was looking forward so much of the time.

It’s OK to plan ahead. If we simply allow ourselves to float along the river of life without regard for the snags and rapids in front of us, our boat could easily be swamped. The key is to find the right balance between thinking ahead and maintaining a “now presence.” To accomplish this, I have discovered a game that I play with myself. Let’s say that someone is coming to my office to meet with me. Before the meeting I will identify several things that I want to notice during this meeting. What color are the clothes this person is wearing? What color are his or her eyes? Is the person right-handed or left-handed? Sharpening my observation skills in this manner helps me focus on the other person and the moment, thereby avoiding the When Affliction.

We intuitively know that tomorrow never comes because there always is another tomorrow. Thus, we can avoid becoming obsessed with the future if we limit our planning to that which really matters, allowing us to revel in the now.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

Goal – Sports Equipment, Message, Plan – Document, Sign, Word

The Fulfilled Entrepreneur

Here’s a question for entrepreneurs that can be a rather perplexing conundrum. What is the value that we are adding to what we do every day? Could a trained monkey do it too . . . and maybe even better? Here’s the thing. We sometimes tend to fall into a rut that’s usually within our comfort zone. And then we go through motions every day – over and over and over. Oftentimes we become very, very good at what we do and so it is easy to keep doing it – over and over and over. But is it a truly fulfilling experience?

My father-in-law was a funeral director. He was very, very good at what he did, and it was evident that he liked helping people. But he always said that when he turned 65, he was done and would retire. And that’s exactly what he did. I concluded that while he liked what he did, he didn’t love it enough to never want to stop doing it. I never did get a chance to ask him before he died what value he brought to what he did every day.

Entrepreneurs think a lot about money. Yet, those I’ve known who do what they do just to make a lot of money tend to become restless and bored. Making a lot of money may be great, but after a while it’s just a way to keep score. And if we’re winning every day and only doing it for the money, how does one keep the “fire in the belly?” There must be something more.

There’s no denying that we entrepreneurs want to make money. And there’s nothing wrong with this – after all, most of us are unabashed capitalists. But just focusing on the money can lead to a hollow existence. Money is a commodity and eventually we find ourselves feeling like the proverbial trained monkey. That’s when the trouble can begin. Being restless and bored can lead to many issues the least of which might be extramarital affairs, drug or alcohol abuse or even daredevil types of hobbies. I’m not casting aspersion on thrill-seeking activities, but we must examine the real reason that we pursue them. Is it because we are feeling unfulfilled in our business and/or personal lives?

All this pondering leads us to conclude that we need to be doing something of substance to feel fulfilled. I’ve written before about value propositions where customers are concerned. But we also need a personal value proposition that winds us up and keeps us excited, happy and content. My value proposition is the same as my personal WHY (thank you Simon Sinek) which is to make sense of complexity. This manifests itself in many ways including consistently developing creative ideas and solutions. If a day goes by where I wasn’t challenged creatively or didn’t become immersed in something complicated, I don’t feel fulfilled. Thus, I try and always put myself in situations where this never happens.

Each of us needs to find our own personal value proposition. Perhaps it’s doing things the right way every single time. Maybe it’s about innovation and doing things in a better way. Some of us want to make a contribution or a difference in the lives of others. There are those of us who want to create trust and build relationships, while others just want to simplify things. A few entrepreneurs live to master what they do, and others want to create clarity. Of course, there are always a few Steve Jobs types who want to challenge the status quo and think differently.

Discovering our own personal value proposition energizes us and keeps us coming back for more. Being a great entrepreneur hinges on our ability to continually maintain a sense of fulfillment.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The Fearless Entrepreneur

I’ve heard it said that fear is a major motivation for entrepreneurs. This may be true but it’s not a healthy or effective motivator in my book. Think about what happens when we are afraid. Do we think with a high degree of clarity or are we focused on some form of self-preservation? Is our creativity in full bloom or do we just want to escape that which is making us fearful? Do we really want to be motivated by something so negative as fear?

There’s no question that we entrepreneurs have moments when we are afraid. Perhaps we just learned that a major customer is going to stop giving us his business. What’s our immediate reaction? “Oh no! That customer represents 20% of our revenues and we’re going to have to lay people off!” We conjure up all sorts of horrible outcomes when we hear this news. And then it gets worse. Our negative thoughts multiply. “If that customer is unhappy enough to leave, I wonder how many other customers feel the same way. This could be a disaster! Our company could enter a death spiral and we’ll have to close the doors. What will I do next? Would someone even hire me after this debacle?”

It’s been my experience that rarely are things ever as bad as they might seem in the heat of the moment. What’s needed is an automatic diversion of some sort when thoughts of fear start to creep into our minds. And I have the perfect alternative for the ravages of dread and despair. Here’s the antidote . . . What could go right?

Here’s how it works. When something occurs that could have negative connotations – perhaps an event that stirs up severe anxiety – we stop and say, “what could go right?”  It’s like a train that is barreling down the tracks and it comes to a switch. If the switch is turned one way, the train goes to the left. If the switch is turned the other way, the train goes to the right. The mantra, “what could go right?” acts as that switch. If we go to the left, we are on the path to being afraid with a cascade of undesirable results. If we go to the right, we are on the path to calm and a highly desirable conclusion.

The notion of “what could go right?” is not just a blind state of Pollyanna. Instead, it’s a powerful frame of mind. In the example previously cited, let’s see how it might work. When the customer declares his intention to stop doing business with us, we immediately ask the question, “what could go right?” Rather than dwell on the loss of business, we drill down further and explore the cause for the customer’s departure. Let’s say that this individual was simply retiring and shutting down his operations – his decision had nothing to do with the product we’ve been providing. That doesn’t necessarily make the loss of revenues any easier, but at least we didn’t drive him away. We now have more capacity in our organization. In our newly found state of tranquility, we remember hearing about a prospective customer that we had not pursued because we did not have the production capacity to meet her needs. But now . . . ! Without missing a beat, we set up a meeting with the prospective customer and guess what? She wants our product, and her order will push our revenues beyond where they were with the departing customer.

Had we wallowed in fear, there is no way we would have looked for this new opportunity. We would have been “licking our wounds,” “regrouping,” and “hanging on for dear life.” Instead, we conquered fear before it ever took hold by asking ourselves the simple question, “What could go right?” We took the positive energy from that question and used it to kick our creativity into overdrive. And rather than seeing the situation as a problem to be solved, we viewed it as a steppingstone to even greater good.

As entrepreneurs we’re in a much better position to enjoy positive outcomes when we look at everything with the question, “What could go right?”

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The Exhilarated Entrepreneur

Here’s a simple test. Do you wake up in the morning and can’t wait to tackle the day ahead? Does your brain function in overdrive with an idea a minute? Are you ever bored? Are you able to stay in “the zone” from a productivity standpoint for long periods of time? Do you experience endorphin rushes at times other than when you are exercising? Are you almost always in an upbeat mood no matter what? If you answered “yes” to all these questions except for being bored (and answered it “no”) then you are experiencing the “E” Factor.

The E Factor is a major ingredient in the recipe for the success of an entrepreneur (and everyone else for that matter). The E Factor is . . . Exhilaration! Exhilaration is the energizing excitement that puts an exclamation point on our lives. There’s no drudgery in Exhilaration. There’s no exhaustion in Exhilaration. There’s no negativity in Exhilaration. There’s nothing boring about Exhilaration. Exhilaration is all about positivity, optimism, the glass is overflowing (as opposed to half full), fireworks-on-the-4th-of-July, the sun is always shining and everything WOW!

From personal experience I can tell you that my life is so much richer and fuller because of reaching and staying in a state of Exhilaration. The little setbacks along the way that might throw others for a loop are mere speed bumps for me. My existence goes far beyond my vocation and has become totally holistic in nature. I know this may sound corny, but I truly am in love with life and life is in love with me.

How do we reach and stay in a state of Exhilaration? There are three steps that have worked for me. First, we must make serious choices about how we think. If you read my blogs regularly, you know that I constantly talk about how much of a difference our mindset can make. We all know this for the most part, but it’s not always easy to remember. Maintaining a positive state of mind is absolutely and totally critical to the E Factor. We must recognize when we are starting to veer into negative thinking; stop and release the negative thought and replace it with a positive thought. I have found that a positive affirmation said over and over is a perfect replacement for a negative thought. 

Second, we deserve to live our passion. I realize that sometimes there needs to be a ramp-up process to reach this passion. My passion isn’t just what I do for a living. My passion is the way I live. It’s filled with many things for which I have a passion including my relationships, my philanthropy, my health, my creativity, my faith and many more elements. I’ve said numerous times that passion is what allows us to see in color. Just because we may not be totally passionate about our careers now doesn’t mean that there aren’t many other aspects to our lives for which we can have passion. And with respect to our careers – we should have a step-by-step plan that provides the light at the end of the tunnel for when our career does become our passion.

Finally, we must practice intense gratitude. Being grateful for what we have and what we receive keeps the energy channel open for us to receive greater good in our lives. When I think back over the years about all the wonderful people who have done wonderful things for me, my gratitude needle explodes off the meter. Saying thank you isn’t enough. Doing good things for other people is an expression of our gratitude that recognizes what others have done for us. It’s a bit of a pay-it-forward mentality.

We can live in a state of Exhilaration if we choose to do so. It’s as simple as that. And to achieve the E Factor we must be positive, passionate and grateful. Enjoy the fireworks show!

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

The Burned-Out Entrepreneur

Imagine a warm summer night, a meadow away from the city lights and a cloudless, moonless sky. A blanket is spread on the ground, and you stretch out on your back and gaze at the heavens above. Trillions of pin dots twinkle back at you. Suddenly, as luck would have it, a streak of light crosses right in front of your eyes – a brief moment of intense action in an otherwise passive setting. Yes, a meteor is truly a sight to behold and provides a metaphorical warning to us as entrepreneurs.

The romanticism of a shooting star quickly gives way to the realization that we have just witnessed a piece of interplanetary debris burning up in the earth’s atmosphere. The operative words here are “burning up.” In entrepreneurial parlance, we’re talking about “burnout.” We all know what burnout is, so I don’t need to describe its symptoms. In fact, we’ve all probably experienced burnout in some form over the course of our careers. More important are two central questions. How do we prevent burnout in the first place? And how do we get out of burnout if it already holds us captive?

Preventing burnout in the first place is actually easier than figuring out how to get out of it once we’re in it. Consider this example. Jeff is focused on his software training business in laser-like fashion. He eats, sleeps and breathes software training and hasn’t had a vacation in six years. The business is growing in a very profitable fashion, but Jeff worries every day that if he takes his eye off the ball, his competition could easily overtake him, and he’d begin losing money. He justifies his herculean efforts as the right way to provide for his family (but he’s missed eight of his son’s last ten soccer games). By contrast, Amy has a competing software training business. She is passionate about her company which is growing like Jeff’s and is also profitable. Amy has learned through time management techniques and following a carefully thought plan, how to be incredibly productive while she’s at work. She serves on a non-profit board, exercises and meditates every day, volunteers at a local homeless shelter, plays tennis and takes a ten-day vacation every six months. It’s pretty obvious which entrepreneur is a prime candidate for burnout. Because she has embraced a life balance, Amy is more creative and innovative. When Jeff finally hits the wall Amy will blow on by him because she has learned how to build a strong team to which she can delegate.

Extracting ourselves from the clutches of burnout is a real challenge. The first step is to go back to the basics and determine if our vision and mission are the same now as they were when we were filled with passion at the outset of our endeavor. Do they need to be tweaked? What made us passionate about what we started doing in the first place? Are our core values intact? Reconnecting with our passion is critical and can only happen when we become grounded in our vision, mission and values. Without this re-set we cannot know for certain if the passion is truly alive.

Next, we need to make the choice to move toward a more balanced approach to life. Nothing prevents us from adopting Amy’s M.O. Experts say that it takes three weeks to form a habit. Every day we must become intentional about identifying and implementing the different elements that will compose our newly balanced life. Getting out of ourselves and doing good things for others is one of the best ways to break out of the burnout cycle.

Finding a balance in life is the best preventive medicine for warding off burnout . . . and for getting out of it. While shooting stars are spectacular to watch there’s no need to be one.

 This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.