Stacking the Deck

We entrepreneurs are winners at heart. Every day is like the Super Bowl or the World Series for us. It kills us when we lose on a last second shot. We train like we’re going into battle. We sweat and bleed and play through the hurt if there’s a chance to score a touchdown. We endure winning streaks that we are convinced will never end and losing streaks that create the lowest of lows. Whenever possible we want the deck to be stacked in our favor. Here are some ideas for doing exactly that.

  1. Admit mistakes. I’ve always said that mistakes are simply unfinished experiments in the laboratory of life. But this can be a trap for entrepreneurs. Why? Because false pride and arrogance can sometimes prevent us from quickly admitting our mistakes. We simply refuse to be wrong. And when it’s painfully obvious to others, we lose our credibility. The moral of the story is this. We admit our mistakes immediately, learn whatever there is to learn and move on. Doing so also garners more respect from our team when they see us take on this mantle of vulnerability.
  2. Always do the right thing. We always do the right thing – even when it’s to our disadvantage. This is all about integrity which is doing the right thing when no one is looking or will ever notice. This is all about looking in the mirror at the end of each day and knowing that we don’t have any regrets about how we treated other people.
  3. Show appreciation for others. Here’s another trap for us entrepreneurs to avoid. There are times when we can tend to believe that we are all important and single-handedly carry the day. In the process we may be seen by others as being arrogant. Very rarely is there a situation where the Lone Ranger-effect is a reality. Instead, our success is almost always the result of a team effort. As such, it is incumbent upon us to express gratitude and appreciation for the many things that others have done to contribute to our success.
  4. Be humble. I’ve always said that the bigger we become in terms of success and personal profile, the more humble we should be. While showing appreciation for others is part of this there is much more to it. We do our best to shine the spotlight on others. We are as gracious as we can possibly be. Rather than crashing around with our Type A personalities, we try and walk as softly as we can – almost to the point that others aren’t even aware we are there. We have enough self-confidence and self-awareness to know that we don’t have to be the center-of-attention to be highly successful.
  5. Always have a positive mindset. I have never encountered a situation where negativity produced a viable solution for anything. Positivity is contagious and is ours to model. When our team members see us remaining truly positive in the face of great adversity, they may be more inclined to do the same. Positive energy propels – negative energy repels. Who among us want to be around a negative person? When we can adopt the belief that what seems like failure in the moment is actually an opportunity for something bigger and better, we are well down the road to continued success.
  6. Persevere. The entrepreneurial game is a tough one. We get knocked down a lot. There are plenty of times that nothing seems to be going our way. But we always have a choice. We can throw in the towel or we can live by Winston Churchill’s famous quote, “Never give in, never give in, never, never, never, never – in nothing, great or small, large or petty – never give in to convictions of honor and good sense.” Endurance becomes our ability to outlast every challenge that comes our way.
  7. Laugh and have fun. We don’t always have to be so serious . . . and we don’t have to take ourselves seriously either. Entrepreneurship is not a life sentence to drudgery and misery. We should savor every breath we take as we walk this incredible planet. Laugh, laugh and laugh some more. And when we can laugh at ourselves that’s even better. The more our entrepreneurial journey can be fun, the more likely we are to be living our passion.

When put it altogether – admitting mistakes, integrity, appreciation, gratitude, humility, positivity, perseverance and laughter – we are clearly stacking the deck in our favor. This “extra edge” then sets us up for the success that is ours to claim.

You can also listen to a weekly audio podcast of my blog. What you hear will be different than what you read in this blog. Subscribe on iTunes or wherever you get your podcasts. You can also click on this link – Click here to listen to Audio Episode 126 – Easy Lifting.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

Another Form of Art

There’s something we all need to do from time-to-time, but many of us find it to be quite difficult. To become great leaders, entrepreneurs need to be able to perform this act in a genuine and authentic way. And yes, there’s definitely a right way and a wrong way. Before I give away the punchline, let me share an example that will illustrate the concept.

A company has a set of core values that includes Integrity. One of the individual actions prescribed in this core value is, “I speak directly with people to resolve issues as they arise.” This translates into the notion that rather than triangulate with other people about a problem we are having with someone, we go directly to that person to resolve the matter. Seems simple enough, right? Now, suppose a member of the team is in a meeting with senior leaders including the CEO and this team member makes a comment that makes other uncomfortable. Some might believe the comment to be slightly disrespectful to the CEO. After the meeting, the CEO and a couple of the senior leaders are debriefing and the CEO mentions that the comment that was made was probably inappropriate. The team member’s supervisor then goes to the team member and advises her that she should refrain from making similar comments in the future. The team member becomes upset that the CEO didn’t address this directly with her. What should the CEO do?

This situation actually occurred in our company and the CEO was me. It was brought to my attention by the supervisor that I may not have been keeping with our core value of Integrity because I triangulated with that supervisor rather than bringing the issue directly to the attention of the team member. What did I do? I picked up the phone and called the team member (who is based in another city). I told her that I had in fact mishandled the matter and should have come to her to discuss it. And I apologized for screwing up. In no way was this individual trying to deflect away any focus on her comment – she admitted that the remark was inappropriate and she apologized to me. But she was absolutely right in her observation that a fundamental core value had not been observed.

Earlier in my career I might have been defensive about the feedback I received. I might have been indignant that somehow I was wrong when it was another person who made the inappropriate comment to me in the first place. But I’ve learned a lot over the years and particularly how important it is to expunge false pride and an unhealthy ego to become a humble leader. Learning the Art of the Apology has been of great value to me.

Telling someone we’re sorry and admitting a mistake is important. But the way it’s done and what we say is equally critical. We’ve all heard this kind of an apology. “I want to apologize if what I did offended you.” This isn’t an admission that the perpetrator did anything wrong. He is simply apologizing if you are offended. The correct apology would have been, “I am sorry and want to apologize to you because what I did was wrong.” Another mistake is that of trying to rationalize the offense and then apologizing for it. In a way we’re still trying to defend what we did – although somewhat weakly. And it can come across in a condescending sort of way with the message that the aggrieved party is overly sensitive.

Smart entrepreneurs are able to admit their mistakes and move on. Not making the same mistakes over and over is also a factor here. When a team member sees the leader of the organization easily and genuinely apologizing for his or her toe stubs, it goes a long way toward making it easier for others to follow suit.

You can also listen to a weekly audio podcast of my blog. What you hear will be different than what you read in this blog. Subscribe on iTunes or wherever you get your podcasts. You can also click on this link – Click here to listen to Audio Episode 51 – Nice to Be With You.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

Spike It

Question: I see people who appear to be very successful that have very large egos. How much ego is too much?

Answer: I remember one of the best football players to ever play the game was Marcus Allen. He was a running back for the Oakland Raiders and later, the Kansas City Chiefs. Every time he scored a touchdown (145 of them) he simply handed the ball to the referee and trotted off the field. I never saw him spike the ball in the end zone or do some sort of “look at me” dance that is so prevalent today. It seems like professional athletes in most sports celebrate in ways that may indicate ego issues.

Perhaps ego displays in the business world don’t equal the level that we see on the gridiron or hardwood courts, but they are on display nonetheless. There are those who will say that this is really about demonstrating one’s pride. Nilton Bonder, a Brazilian rabbi said this, “Many people believe that humility is the opposite of pride, when, in fact, it is a point of equilibrium. The opposite of pride is actually a lack of self-esteem.”

Have you heard the term “ego drive?” Ego drive has been defined as the inner need to persuade others as a means of gaining personal gratification. It’s all about getting someone else to say “yes” and the satisfaction derived from this act. Ego drive is generally a healthy trait as opposed to egotism which is closely related to narcissism.

I’ve always believed that the “bigger” you become the more humble you should be. With success comes the need for less arrogance; less pomposity; more sensitivity and more empathy. Here’s a small way you can practice this. Every time you compose an e-mail or verbally speak to someone else, see how often you can eliminate the reference to “I” and “my” and replace them with “we” and “us.” The more we can think in terms of crediting others with helping us achieve success the more humility we gain.

To the extent that we can be comfortable with who we are on the inside, the more likely it is that we will become a genuinely humble person. And at that point the respect and admiration of others will come naturally and effortlessly because it will have been truly earned.

This blog is being written in tandem with my book, “An Entrepreneur’s Words to Live By,” available on Amazon.com in paperback and Kindle (My Book), as well as being available in all of the other major eBook formats.

Football Spiking